FAQs

How much does shipping cost?

We offer a Free Standard Worldwide delivery at no extra cost.

We also offer a DHL Express Worldwide delivery service at an additional $34.90, providing a tracking service and guaranteed signed delivery within 3 days of dispatch.

How long will it take to ship my order?

Orders from Space & Fossils are typically processed within 48 hours. Domestic orders within UK could take up to 3 days to deliver via standard Royal Mail Delivery however for international deliveries, it could 10-14 days due to the high demand and hand-made to order prospect of jewellery items. A DHL Express delivery service is available at an additional cost during checkout, this guarantees delivery within 3 days of dispatch.

Only DHL Express orders will be issued with a tracking number once processed to know the exact whereabouts once dispatched.

I’m having issues placing an order.

We’re sorry to hear that you’re unable to place an order. Please contact Customer Service at info@spaceandfossils.com and we will work on resolving the issue as quickly as possible.

What is the status of my order?

You will be provided with a tracking number within 48 hours of you placing your order. If this is not the case, please contact us at info@spaceandfossils.com

I need help with a late order.

Our fastest delivery service could take upto 3 days globally. You can find out more about costs during your checkout process. Please feel free to contact customer service at info@spaceandfossils.com

My tracking number isn’t working.

Tracking numbers can take a day to appear in the shipping carrier's system. If the shipping carrier has lost an order or if the tracking number is still not working within 2 days, please contact customer service at info@spaceandfossils.com or the shipping carrier directly.

I’d like to modify my order.

Because our orders are custom produced, we offer address changes for a short period of time after your order is placed. To see if your order is still eligible to be changed, email us on info@spaceandfossils.com

I’d like to cancel my order.

Because our orders are custom produced, we offer order cancellations for a short period of time after your order is placed. To see if your order still qualifies for cancellation, email us on info@spaceandfossils.com

My order is missing or defective.

We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. If your order is missing or materially defective, you can file a claim by contacting us on info@spaceandfossils.com